After reading these secrets, you'll know exactly what to say, do, and tip in the salon to get a style you love.

 

1. I work hard to make you happy, and I want you to like it

After you leave my salon, I worry about what you think. (I work on people, not on cars on an assembly line.) And if you feel like calling to tell me how happy you are with my work, you will make me smile.

 

2. You represent me 

So it's in my best interest for you to look good.

 

3. I'm a beautician, not a magician 

I can give you Gisele Bündchen's haircut, but I can't give you her face.

 

4. Come at least five minutes early 

If you're running late, please call ahead. Show me some basic respect. This is a business, not fun and games.

 

5. Don't ask me to squeeze you in

If I'm already booked, I'd be taking time and effort away from other clients. You wouldn't like being treated that way.

 

6. My work takes time

When a client says she's in a rush, I tell her she needs to schedule her time better. Keep in mind that trim is not “just a trim.” It requires my expertise, skill, knowledge, and time. Would you say to your dentist, “It's just a tooth,” or to your doctor, “It's just a leg”?

 

7. If you cancel at the very last minute, that's lost money to me

I can't fill that appointment with little or no notice.

 

8. We see women at their worst 

Their hair is wet; they have foils on their hair; they have no makeup on. There's nothing for them to hide behind. So they tell us everything.

 

9. Layers are the magic remedy

Some women think that if they keep their hair all one length the way it was in high school, everyone will think they're still in high school. Guess what? You're not. As you get older, you need to soften the lines around your face.

 

10. Bodies and hair change as hormones change

If your hair is dry, listless, or brittle, or if it's not holding your color or style the way it used to, see a doctor. If your hair isn't overprocessed, you could be pregnant (surprise!) or menopausal (yes, I can tell).

 

11. A quid doesn't buy anything anymore

For stylists, tips should be 15 to 20 percent of the total cost of your bill. They are a significant portion of my pay. If you stiff me, I'll remember. Salon owners who style hair do appreciate tips and want them. And that single bill you stuff into the shampoo person's hands isn't doing her any favors. Tip at least £3—more if your hair is long.

 

12. Take a picture

Some clients will say, “Cut my hair just like you did last time.” That always baffles me. The average time between appointments is six to eight weeks. I have hundreds of clients. How am I supposed to remember exactly how I did your hair the last time? If you want a carbon copy of a cut and style you loved, take a picture and show me.

 

13. Spend a little money on the right products

Your hair wants to be healthy. Just help it a little. Let it do its thing.

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